We accept the following credit cards: MasterCard, Visa, and American Express. We also accept payment by PayPal. If you decide to use Paypal, you’ll be taken to the PayPal website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

We aim to process refunds within four working days of an item being returned to us. Please note, however, that your bank may take up to 10 working days to process the payment back into your account. With that said, please allow up to fourteen working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit bohomoon.com/account/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at [email protected] just in case there’s a problem with your email/order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

Your order number can be found on your order confirmation email or will be printed on the packing slip that is sent with your order. Please quote this number when communicating with our customer service team.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via [email protected], we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

If you need to amend your delivery address, please contact [email protected] immediately and we will happily change your address for you provided it has not already been dispatched. If it has been dispatched, we may be unable to amend the delivery address as the parcel will be the in the hands of our delivery partners.