Return policy

UK Returns

We want all of our customers to be pleased with their orders. However, if this is not the case, you have 14 days to return your item(s) from date of delivery.

✦ Please use our returns portal to request return or exchange and you will be able to print off a return label or you will receive a QR code (at a charge of £1.99).

✦ All returns must include a note of the order number inside or your packing slip - you must tick next to each product you are returning.

✦ All products must be returned unworn.

✦ Earrings cannot be returned due to hygiene reasons.

✦ The rings MUST have the size tag attached (and not tampered with) or your items will be refused and returned back to you.

✦ Please allow up to 7 days from delivery for us to process returns during £10 sale.

International Returns

✦ Please use our returns portal to request return or exchange.

✦ A £7.99 invoice will be sent to International customers to cover the cost of postage to ship the exchange.

Please note

✦ The return postage is the responsibility of the customer (for international we suggest using a local courier) & original postage is non refundable.

✦ If you have damaged your items or they show signs of wear, we cannot accept a return.

✦ Please ensure the correct postage is used (we also recommend using a signed for service).

✦ If your order is received back outside of the 14 day timeframe we reserve the right to refuse your return and send it back to you.

✦ We reserve the right to deduct the original postage cost from your refund if you no longer qualify for free shipping.

✦ If you are returning goods from outside the UK please tick on the customs declaration that it is returned goods or there may be further customs charges.

Exchanges

✦ Please use the returns portal to request your exchange. We will try and accommodate all requests (if made within 14 days) but we cannot guarantee stock will be available.